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Refunds and Cancellation Policy for MCLOSA 2024

We are looking forward to holding the MCLOSA 2024 meeting on the 6th December 2024 as a face-to-face meeting at the Cavendish Conference Centre, London.

General Attendee Cancellation terms:

  • Should you wish to amend a booking and thus partially cancel a booking (a registration or dinner ticket) before the 1 November 2024 you will be due a full refund for the part of the booking payment that you are cancelling.

  • Should you wish to fully cancel a booking (a registration and dinner ticket) before 1 November 2024 you will be due a refund of the full amount paid minus a small administration fee of 1.5%* of the booking payment.

  • After the 1 November 2024 all booking payments are non-refundable.

Why the 1 November 2024 - This is the date the Organisation is required to provide final delegate numbers to the venue. We are Contracted to pay the full costs associated with the numbers given. As a meeting organised by physicians for physicians, we need to minimise the financial risks associated with late non-attendance notification at the event. 



Cancellation of the MCLOSA meeting by the Organisation. Circumstances outside the Organisation’s control - Refund policy

Should circumstances outside our control mean that we sadly have to cancel the face-to-face meeting (even at short notice) on the 6th December 2024, the meeting will be replaced by a virtual-only event on that date or postponed until 2025. Any amendments to the 2024 meeting will be conveyed to delegates as soon as possible.

Full and partial Refunds policy.

  • In the case that the 2024 meeting is completely cancelled, i.e. not postponed to a specific date in 2025 and not changed to a virtual meeting a full refund will be offered.

  • In the case that the 2024 meeting is postponed to a specific date in 2025 and not changed to a 2024 virtual meeting, registrants will be offered the option to receive a full refund or have the booking fees paid 2024 held by the Organisation as full payment towards 2025 booking fees.

Circumstances outside our control may include a:

1) UK Government guideline banning indoor public gatherings of more than 30 people or more;

2) or a specific UK-wide NHS Staff non-meeting policy be put in place that prevents NHS Staff gatherings; 

3) or, the Organisers believe it highly likely that the meeting will not be able to take place in November 2022 due to anticipated UK COVID-19 restrictions;

the Organisations will at the earliest opportunity make a decision to alter the meeting to:

  1. a virtual-only event format on the 6 December 2024.

  2. or postpone to a specific date in 2024. 


REFUND management terms:

  • Any requests for refunds or amendments to bookings must be sent to Louise Richards,

  • We acknowledge that bookings are made in good faith but that circumstances may result in delegates being unable to attend the meeting in December 2024 for reasons outside their personal control. Therefore, while our general policy is not to offer refunds after 1 November 2024, all refund requests will be review on a case-by-case basis.

  • Refunds are made to the payment method used only. Refunds will be processed within 7 working days.

*Note: The administration fee of 1.5% is the amount paid by MCLOSA to the payment merchant (Stripe) as transaction fees. The fees are non-refundable to the Organisation.

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