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Refunds and Cancellation Policy for MCLOSA 2023

We are looking forward to holding the MCLOSA 2023 meeting on the 1st December 2023 as a face-to-face meeting at the Cavendish Conference Centre, London.

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General Attendee Cancellation terms:

  • Should you wish to amend a booking and thus partially cancel a booking (a registration or dinner ticket) before the 11 November 2023 you will be due a full refund for the part of the booking payment that you are cancelling.

  • Should you wish to fully cancel a booking (a registration and dinner ticket) before 11 November 2023 you will be due a refund of the full amount paid minus a small administration fee of 1.5%* of the booking payment.

  • After the 11 November 2023 all booking payments are non-refundable.

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Why the 11 November 2023 - This is the date the Organisation is required to provide final delegate numbers to the venue. We are Contracted to pay the full costs associated with the numbers given. As a meeting organised by physicians for physicians, we need to minimise the financial risks associated with late non-attendance notification at the event. 

 

 

Cancellation of the MCLOSA meeting by the Organisation. Circumstances outside the Organisation’s control - Refund policy

Should circumstances outside our control mean that we sadly have to cancel the face-to-face meeting (even at short notice) on the 1st December 2023, the meeting will be replaced by a virtual-only event on that date or postponed until 2024. Any amendments to the 2023 meeting will be conveyed to delegates as soon as possible.

Full and partial Refunds policy.

  • In the case that the 2023 meeting is completely cancelled, i.e. not postponed to a specific date in 2024 and not changed to a virtual meeting a full refund will be offered.

  • In the case that the 2023 meeting is postponed to a specific date in 2024 and not changed to a 2023 virtual meeting, registrants will be offered the option to receive a full refund or have the booking fees paid 2024 held by the Organisation as full payment towards 2024 booking fees.

Circumstances outside our control may include a:

1) UK Government guideline banning indoor public gatherings of more than 30 people or more;

2) or a specific UK-wide NHS Staff non-meeting policy be put in place that prevents NHS Staff gatherings; 

3) or, the Organisers believe it highly likely that the meeting will not be able to take place in November 2022 due to anticipated UK COVID-19 restrictions;

the Organisations will at the earliest opportunity make a decision to alter the meeting to:

  1. a virtual-only event format on the 25 November 2022

  2. or postpone to a specific date in 2023. 

 

REFUND management terms:

  • Any requests for refunds or amendments to bookings must be sent to Louise Richards, louise@healthology.eu.

  • We acknowledge that bookings are made in good faith but that circumstances may result in delegates being unable to attend the meeting in December 2023 for reasons outside their personal control. Therefore, while our general policy is not to offer refunds after 11 November 2023, all refund requests will be review on a case-by-case basis.

  • Refunds are made to the payment method used only. Refunds will be processed within 7 working days.

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*Note: The administration fee of 1.5% is the amount paid by MCLOSA to the payment merchant (Stripe) as transaction fees. The fees are non-refundable to the Organisation.

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